Frequently Asked Questions

Find answers to common questions and concerns and Everything you need to know about shopping with us.
How can I place an order on your website?

You can place an order by browsing our categories or searching by keywords to find what you need. Then, you can add items to your cart and check out using your preferred payment method.

What payment methods do you accept?

We accept various payment methods, such as mobile money, credit card, or cash on delivery. You can choose the one that suits you best.

How long does it take to deliver my order?

We deliver your order within 24 hours in Accra or within 48 hours in other regions of Ghana. You can also track your order status online or contact us if you need any assistance.

How can I give feedback or suggestions to improve your service?

We appreciate your feedback and suggestions to improve our service. You can leave a review on our website or social media, or send us an email with your comments and ideas. We value your opinion and we will use it to make our service better for you.

How can I contact you if I have any questions or issues?

You can contact us by phone, email, or social media. Our friendly and knowledgeable customer service agents are ready to help you with any questions or issues you may have. You can also fill out the form on our contact page and we will get back to you as soon as possible.

Do you have a physical store that I can visit?

Yes, we have a physical store located at No. 12 Kwame Nkrumah Avenue, Accra. You are welcome to visit us anytime from Monday to Saturday, 8 am to 5 pm.

Do you offer any discounts or promotions?

Yes, we offer various discounts and promotions throughout the year. You can check our website or follow us on social media to stay updated on our latest offers and deals.

Do you have a quality guarantee and warranty on your products?

Yes, we have a quality guarantee and warranty on all our products. If you receive a defective or damaged product, we will replace it or refund you without any hassle. You can also contact us if you have any issues with the quality or performance of our products and we will do our best to resolve them.