Privacy Policy | AnnaDorkas Ventures

At AnnaDorkas Ventures, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share your personal data when you visit our website or use our services. Please read this policy carefully and contact us if you have any questions.

What personal data do we collect?

We may collect and process the following types of personal data about you:

Identity data: such as your name, username, or similar identifier.
Contact data: such as your email address, phone number, or postal address.
Transaction data: such as your order details, payment information, and delivery information.
Technical data: such as your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website or services.
Usage data: such as information about how you use our website or services, such as the pages you view, the links you click, the time spent on each page, and other actions you take.
Marketing and communication data: such as your preferences in receiving marketing messages from us and our third parties, and your communication preferences.

We do not collect any special categories of personal data about you (such as your race, ethnicity, religion, health, or biometric data), nor do we collect any information about criminal convictions or offences.

How do we collect your personal data?

We may collect your personal data in different ways, such as:

Directly from you: when you provide it to us by filling in forms on our website or other platforms, placing an order for our services, creating an account on our website, contacting us by email, phone, or otherwise, subscribing to our newsletters or promotions, providing feedback or reviews, or participating in surveys or contests.
Automatically from you: when you use our website or services, we may automatically collect technical and usage data about your device and browsing actions through cookies and other similar technologies. Please see our Cookie Policy for more details.
From third parties: we may receive your personal data from third parties who provide it to us for various purposes, such as:
- Payment service providers: who process your payment transactions and provide us with your transaction data.
- Delivery service providers: who deliver your order and provide us with your delivery information.
- Analytics service providers: who help us measure and improve our website performance and user experience by providing us with aggregated and anonymized usage data.
- Marketing service providers: who help us send marketing messages to you by email or other means by providing us with your contact data and marketing preferences.
- Social media platforms: who allow you to interact with our website or services through their features (such as “like” or “share” buttons) by providing us with your identity data and technical data.

We may also receive your personal data from other sources that are publicly available or that you have consented to share with us.

How do we use your personal data?

We may use your personal data for various purposes, such as:

To provide our website and services to you: we use your identity, contact, transaction, and technical data to process and deliver your orders, manage your account, communicate with you, and provide you with customer support and after-sales service.
To improve our website and services: we use your technical and usage data to analyze and optimize our website performance and user experience, to monitor and prevent fraud, to fix errors and bugs, and to develop new features and functionality.
To market our website and services to you: we use your identity, contact, transaction, technical, usage, and marketing and communication data to send you marketing messages by email or other means, to personalize our website content and offers for you, to measure and improve the effectiveness of our marketing campaigns, and to manage your preferences and opt-outs.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

We will only send you marketing messages if you have given us your consent or if you have purchased or requested similar products or services from us in the past and have not opted out of receiving such messages. You can opt out of receiving marketing messages at any time by clicking on the unsubscribe link in any email or by contacting us at [email protected].

How do we share your personal data?

We may share your personal data with third parties who provide services to us or on our behalf, such as:

Payment service providers: who process your payment transactions and provide us with your transaction data.
Delivery service providers: who deliver your order and provide us with your delivery information.
Analytics service providers: who help us measure and improve our website performance and user experience by providing us with aggregated and anonymized usage data.
Marketing service providers: who help us send marketing messages to you by email or other means by providing us with your contact data and marketing preferences.
Social media platforms: who allow you to interact with our website or services through their features (such as “like” or “share” buttons) by providing us with your identity data and technical data.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.

We may also disclose your personal data to other parties when required by law or when necessary to protect our rights or interests, such as:

To comply with a legal obligation or request from a court or a government authority;
To enforce or apply our terms and conditions or other agreements;
To protect our rights or property or those of our customers or others;
To prevent or investigate fraud or other illegal activities;
To facilitate a merger or acquisition of our business by another company.

We will not sell or rent your personal data to any third party for any reason.

How do we protect your personal data?

We are committed to keeping your personal data safe and secure. We use appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. Some of these measures include:

Encrypting your personal data when it is stored or transmitted;
Using firewalls and antivirus software to prevent unauthorized access;
Limiting access to your personal data to only those employees or contractors who need it for their work;
Training our staff on how to handle your personal data securely;
Reviewing our policies and practices regularly to ensure compliance;

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal data. If you have any questions about how we protect your personal data, please contact us at [email protected].

How long do we keep your personal data?

We will only keep your personal data for as long as necessary for the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we process the data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

For example, we may keep some of your identity and contact data for up to six years after you close your account with us, to comply with tax laws and regulations.

In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

What are your rights regarding your personal data?

You have certain rights regarding your personal data under applicable laws,

such as:

The right to access: You have the right to request a copy of the personal data that we hold about you. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.
The right to erasure: You have the right to request that we delete or remove any personal data that we hold about you when there is no good reason for us to continue processing it. You also have the right to request that we delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons.
The right to object: You have the right to object to our processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
The right to restrict: You have the right to request that we suspend or limit the processing of your personal data in certain circumstances, such as if you want us to establish the accuracy of the data, or if you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
The right to data portability: You have the right to request that we transfer your personal data to you or to another service provider in a structured, commonly used, and machine-readable format, where technically feasible. This right only applies to personal data that you have provided to us and that we process based on your consent or for the performance of a contract.
The right to withdraw consent: You have the right to withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
The right to complain: You have the right to lodge a complaint with a supervisory authority in Ghana or in the country where you live or work, if you are not satisfied with how we handle your personal data.

If you wish to exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to this privacy policy

We reserve the right to change this privacy policy at any time and for any reason, without notice or liability. The updated privacy policy will be posted on our website and will take effect immediately upon posting. Your continued use of our website or services after the changes will constitute your acceptance of the updated privacy policy. If you do not agree with the changes, you should stop using our website and services immediately.

Contact us

If you have any questions or feedback about this privacy policy, please contact us at [email protected]. We would love to hear from you!😊